Welcome to Our Help Site

• Discount code policy
• How will I be refunded?
• Is food grown hydroponically safe to eat?
• It looks like I have been charged twice. What is happening?
• What payment methods does Gathera accept?
• Why did Gathera rebrand from Urban Plant Growers?

• How do I track my parcel?
• I've got some damaged or missing items from my order!
• What is Gathera's returns policy?
• When will my order be packed and shipped, and what are the delivery costs?

• Full Spectrum LED Grow Lights
• How do I calibrate my pH meter?
• How do I know how much nutrients to add?
• Indoor Smart Garden Instructions
• Sprouthouse Instruction Manual
• TerraGarden Instructions

• Basil 101
• Having troubles germinating seeds in winter?
• How does hydroponics grow without soil?
• How do I deal with aphids on my indoor plants?
• How do I prevent and manage algae in my hydroponic system?
• Identifying plant health 101
• I kill every plant, will I be able to keep these alive?

See all articles in Plant Help →

• Are these lights suitable for soil plants too?
• Can I use Gathera grow lights in a bathroom, greenhouse, or other humid space?
• Do our grow lights use UV light?
• How do I position the grow light and use its settings?
• Lumens/Watts/Kelvin/PAR - What is the best way to measure the effectiveness of a grow light?
• Should I leave my grow lights on 24 hours a day or give my plants a dark period?
• What is the difference between the different types of grow lights?

• Are the LEDs in my Sun Bulb replaceable?
• Can I use the Heirloom Basin with my Sun Shelf 1 or 2?
• Is the Heirloom Planter safe to use outdoors in direct sunlight?
• My pump has stopped working. How do I fix it?
• What pH and nutrient levels do my plants need?

• How do the lights work?
• Product beeps when the water is full