Postage
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Do you ship to countries in Europe (outside of the UK)?
We understand this is frustrating, especially if you were hoping to take advantage of a sale. The primary reason is that our products, particularly our lighting and powered equipment, are specifically manufactured and certified for the UK power grid and electrical standards. This means they are d... -
When you make an order with us you will receive a few emails including an order confirmation, and a shipping notification. The shipping notification is sent when our warehouse packs and scans your order, making it ready for pickup with our preferred postal services. Within the shipping notificati...
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How long will it take for my parcel to arrive?
Handling Time Gathera offer same day fulfilment Monday to Friday for orders made before 10am. Shipping Process Once the postage service, like Royal Mail, picks up your package from Gathera's warehouse, the order is then in the hands of the shipping carrier. Our default courier is EVRI for all it... -
How to calculate your postage costs
Gathera offers free shipping on all orders over our free shipping threshold within the UK. For orders below this limit, and for international orders, you can check postage costs by adding products to your cart and visiting the cart page. Then simply add your state and zip code to the shipping rat... -
I've got some damaged or missing items from my order!
We do our best to make sure that there are no errors with our orders, for example, our software ensures that every item in your order gets scanned before our team is able to make a postage label - meaning that the items needed for your order would have to be on our packing table before we start p...