Product Help

• Are the LEDs in my Sun Bulb replaceable?

  The Sun Bulb's LEDs are integrated and cannot be swapped out, but the 30,000-hour lifespan means you are unlikely to need to.

• Can I use the Heirloom Basin with my Sun Shelf 1 or 2?

  Yes, the Heirloom Basin fits the Sun Shelf 1 and 2, but you will need a short DC extension cable to connect the pump.

• Is the Heirloom Planter safe to use outdoors in direct sunlight?

  Yes. The Heirloom Planter is made from aluminum and is UV safe. The external paint may fade over time with heavy sun exposure.

• My pump has stopped working. How do I fix it?

  A blocked impeller is the most common cause of pump failure. Follow these steps to clean and restart your pump at home.

• What pH and nutrient levels do my plants need?

  Different plants need different pH and EC levels to thrive. This guide covers the key ranges and how to monitor them.